Privacy Policy
Effective Date: 1 July 2025
At FRESH GENETIQ (www.FRESHGENETIQ.com), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services, including genetic testing kits, wellness products, and when you engage with our educational content or clinic referral services.
- Information We Collect
a. Personal Information
We may collect personal information such as:
- Full name
- Email address
- Shipping address
- Billing information (via secure third-party payment processors)
- Phone number
- Health-related information (only if voluntarily provided for product personalization or clinical referral purposes)
b. Non-Personal Information
We also collect non-personal data such as:
- Browser type and version
- Device type
- IP address
- Site usage data through cookies and analytics tools (e.g., Google Analytics, Meta Pixel)
- How We Use Your Information
We use the information collected for purposes including:
- Fulfilling orders and delivering products
- Processing payments securely
- Providing customer support
- Facilitating clinical referrals (only with your explicit consent)
- Improving our website and services
- Sending order confirmations, updates, or promotional emails (only with your consent)
- Complying with applicable laws and regulations
Sensitive health or genetic information is only used to help personalize wellness services, refer you to clinics, or provide context for your order — and only when voluntarily provided.
- Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics providers
- Technology platforms used to operate our website (e.g., hosting, email services)
- Licensed third-party clinics or labs for referral purposes, with your consent
- Legal or government authorities if required by law
All third-party providers are expected to comply with applicable privacy laws and safeguard your data accordingly.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, track website performance, and deliver relevant advertisements. You may disable cookies in your browser settings, but doing so may affect site functionality.
We use tools such as Google Analytics and Meta Pixel for anonymized behavioral tracking, advertising insights, and performance optimization.
- Data Storage and Security
Your data is stored securely using encrypted servers and industry-standard protocols. We take reasonable steps to protect your information, but no system is 100% secure. Sensitive health and genetic information, if stored, is protected with heightened confidentiality.
- Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct or update inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us at: hello@FRESHGENETIQ.com
- International Users
Our website is operated from Thailand, but we serve customers globally. By using our services, you understand and agree that your data may be transferred to and stored in Thailand or other jurisdictions, which may have different data protection laws than your country of residence.
We strive to treat all data in accordance with industry best practices and applicable laws, including the General Data Protection Regulation (GDPR) where relevant.
- Children’s Privacy
We do not knowingly collect or solicit data from children under the age of 18. If you believe a child has provided us with personal data, please contact us immediately and we will delete the data.
- Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after such changes constitutes your acknowledgment and acceptance of the revised policy.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
FRESH GENETIQ
Email: hello@FRESHGENETIQ.com
Website: www.FRESHGENETIQ.com